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| Master Counsel offers an IT Service Management and Business Process Management suite that includes all of the below modules completely unified. However, if you have already implemented other solutions, you can select just the modules you need, and take advantage of our solution’s flexible integration architecture to link it with your legacy systems. |
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Help Desk/Service Desk - Incident & Problem Management |
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Improve customer satisfaction, reduce downtime, improve quality of service |
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Change and Release Management |
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Handle increased rate of change with less rework, improved reliability & stability |
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Business Proccess Automation |
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Implement process automation throughout the enterprise (not just IT) |
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Configuration Management with Federated CMDB |
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Clearly identify assets, systems, and services along with their relationships & status |
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Availability Management |
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Define, monitor, and report on the availability of services and components |
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Service Catalog and Service Level Management |
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Improve service through automated service agreements linked to other processes |
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Knowledge Centered Support |
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Efficiently capture & publish knowledge from diverse sources for self help &incident resolution. |
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Smart, results-driven technolgy |
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100% Web-based system with rich functionality in a multi-window user interface offering flexible .Net and web services integration points |
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Best practice methodology |
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Independently verified at the highest level of ITIL compatibility |
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High implementation success rate |
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Low risk solution with 100% implementation success rate across the globe |
