Master Counsel Technologies, LLC. Improving the Business of IT

Solution Overview

ITIL Service Management

Integration

Self Service


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Delivering cost and process efficiencies through best practice standards

The ITIL advantage

ITIL is an internationally recognized best practice framework for the delivery of quality IT Service Management. It focuses attention on continuous process improvement to optimize service quality, with a reasonable and justifiable cost. ITIL has become the most comprehensive and widely accepted IT Service Management framework in the world.

For more information visit www.itil.co.uk.

infraEnterprise: taking ITIL further, faster

infraEnterprise has been independently verified to the highest level of ITIL service support by Pink Elephant - a guarantee that the application will fully support ITIL within an IT service environment.

Comprehensive IT Service Management processes (including Incident, Problem, Change, Configuration, Release, Service Level and Availability Management) are fully integrated in the single infraEnterprise application, ensuring seamless workflow between processes.

infraEnterprise provides enhanced ITIL certified support for the following IT Service Management processes:

Intelligent integration with existing infrastructure means that infraEnterprise will work with other enterprise-wide technology to enhance the overall efficiency of your IT Service Management operations.

For more information on our products and services contact MCT.